Get help with Tickwire
Use the same Tickwire account on each supported device. Buying again is not a troubleshooting step.
I cannot find the app
Open Google Play on the intended device and check your country and model. Google TV Streamer, Chromecast with Google TV HD and 4K need separate compatibility checks. See device availability and setup. The web guide is a separate option, not proof of native compatibility.
I paid but access is missing
Check that the email on your Tickwire account matches the account used for checkout. Check access again. A receipt and billing history help distinguish a completed payment from a pending attempt. Do not pay again to unlock it. If still blocked, contact support with the approximate time and plan; never send card details, passwords or sign-in links.
The email or sign-in link is missing
Check the verified address on your account, spam and filtering. Acceptance by our mail provider does not guarantee inbox delivery. Request a fresh link if it expired; avoid forwarding sign-in links. If a different account is signed into your browser, open the original link in a private window or use normal sign-in.
A channel does not play
Choose another channel. Availability, live schedules, geographic and embedding restrictions come from the broadcaster. After Play, use the player controls if autoplay is blocked. Sound may start muted. A channel listing does not prove current playback.
Cancel, request a refund or delete my account
Open account billing to manage a subscription and check its confirmed end date. Refund or withdrawal requests are separate: see withdrawal information or contact support. Account deletion first checks cancellation of linked subscriptions; if this cannot be confirmed, it stops and shows an error. Deletion does not automatically refund past payments.
Contact info@tickwire.news. Include your device model, app version and what failed. Do not send secrets or full payment details.